In-app Instant Access: FAQ
In-app Instant Access: FAQ
Introduction
For credentialed access via mobile device there are few options available. Most Bluetooth implementations have limitations for proximity and require a third-party application and in some cases new hardware to use with existing gate hardware. In-app Instant access is a new product module that frees the mobile users from using traditional Weigand devices by allowing the app to connect with gate controllers the communities on our platform.
Overview
Our FRONTSTEPS Dwelling ‘dlmobile’ app now features a new ‘In-app Access’ section, easily identifiable by a key icon. When enabled via the web portal, resident users will see a list of doors, complete with schedules and access days. If a door is accessible at the current time, it will be enabled; if not, it will appear disabled but visible. A Resident user will simply open the app, tap the listed door, and gain instant access. Community Administrators can set the schedule for each door and enable this feature for any door.
Who can use this App?
These are the user types that can use In-app Instant Access:
- Club Members
- Facility users
- Vendor users
- Resident users
Who can’t use this App?
Any of the following staff user types and people unregistered on the FRONTSTEPS Dwelling portal:
- Gate Attendants
- Attendant Supervisors
- Patrol Officers
- Community Administrator users
- Member Managers
What product modules does a community need to use this feature?
- 92801 - Visitor Management: App + Web
- 91801 - Credentialed Access: Unlimited Readers
- 93710 - In-App Instant Access
What Gate Controller hardware is compatible with In-app Instant Access?
- HID VertX V1000 (and sub-controllers)
- HID VertX V2000
- HID Aero X1100 (and sub-controllers)
NOTE: Kantech Hardware is not yet included.
What are the steps to implement In-app Instant Access?
- Verify if the community has compatible hardware.
- Purchase the new product module (if the other two required modules are already installed)
- Add the product module to the ‘Setup and Billing’ page in Dwelling.
- Click ‘Enable In-app Instant Access for every resident’ on the ‘Credentialed Access - Settings’ page to enable this feature for every resident.
- Create a schedule on the ‘Credentialed Access - Access Level’ page.
- Select the readers listed on the ‘Credentialed Access - Hardware’ page to enable that reader in the mobile app.
- Edit the reader that was selected to use a schedule for In-app Instant access.
Is access using the mobile app tracked?
Yes, the Visitor Management Live Monitor page will show events labeled ‘Instant Access’ when Mobile Users activate a specific door. It will also show if access has been denied. Two reports that allow Community Administrators to review the use of this feature will become available soon.