Supported Access Devices - Procurement and Compatibility Policy

Which access devices are supported?

FRONTSTEPS supports access devices (cards, fobs, and vehicle transponders) procured through FRONTSTEPS or an authorized dealer only. These devices are provisioned to be compatible with your community’s reader hardware and firmware.

Devices we do not support

We do not support access devices procured through any third, non-dealer party. This includes vehicle toll transponders (for example, Houston/TxTag toll tags or Florida SunPass) and other RFID devices not supplied through FRONTSTEPS or a dealer. We can make no guarantee that our system will accept or read these devices correctly. They may fail to enroll or read at the gate, and we are unable to troubleshoot devices obtained from non-dealer sources.

What to do

To add or replace an access device, contact FRONTSTEPS or your authorized dealer to procure a supported device. Do not purchase or self-source access devices from third parties for use with your community’s access system.