Resident Engagement Open Rates

Manager release notes, 11 September 2026, Version Accurate email open rates and event locations. Published on frontsteps.com/release-notes.

What’s Improved

Resident Engagement Open Rates

Email open rates in Resident Engagement reporting now reflect unique recipients and no longer exceed 100%.

Previous Behavior:
Resident Engagement reporting counted every open of a communication, including repeat opens by the same recipient, when calculating Open Rate. As a result, some communications showed Open Rates above 100%, and management teams couldn’t tell what share of residents had actually viewed a message.

Resolution:
Open Rate is now based on the recipients who opened a communication rather than the total number of opens. Management teams get an accurate picture of how many residents a communication reached and can make better decisions about community outreach.

Location Field on New Events

Managers can once again add a location when creating a community event.

Previous Behavior:
The Location field was missing from the event creation form, so managers could not say where a new event would be held. Earlier events still showed their locations, but new ones couldn’t include one, which could leave residents unsure where to go.

Resolution:
The Location field is back on the event creation form. Managers can add a location to new events, and residents can see where each event is taking place.