PatrolLIVE and Mobile Patrol Discontinuation FAQ
PatrolLIVE and Mobile Patrol Discontinuation FAQ
FRONTSTEPS has discontinued its "Roaming Guard" web and mobile applications, PatrolLIVE and Mobile Patrol, as of 2021.Here are answers to some common questions regarding the discontinuation.
Why was the discontinuation made? FRONTSTEPS reviewed the market opportunity and determined that the Guard Tour app market is not a niche it will pursue.
Are there alternative options? Yes. Silvertrac and QR Patrol are two alternative solutions, among several others. FRONTSTEPS encourages customers to perform due diligence before choosing a new solution.
What happens to my guard and route history data? FRONSTEPS will not retain PatrolLive data beyond December 31st, 2023. It is customers’ responsibility to extract the details needed to remain in compliance.
Other considerations:
Are there alternative options? Yes. Silvertrac and QR Patrol are two alternative solutions, among several others. FRONTSTEPS encourages customers to perform due diligence before choosing a new solution.
What happens to my guard and route history data? FRONSTEPS will not retain PatrolLive data beyond December 31st, 2023. It is customers’ responsibility to extract the details needed to remain in compliance.
Other considerations:
- FRONTSTEPS will not provide additional features to export raw data or reports.
- FRONTSTEPS will not provide a database dump of all fields and data for customers.
- You will find a knowledgebase article herethat explains the process for extracting Mobile Patrol data if you are also a FRONTSTEPS Dwelling customer.
When is the deadline to switch to a new solution? FRONTSTEPS will no longer support PatrolLIVE and Mobile Patrol as of October 1st, 2023. FRONTSTEPS will also discontinue billing all customers on October 1st, 2023.
Can I still access my account? Yes, you can access your account until December 31st 2023. However, FRONTSTEPS encourages customers to switch to a new solution as soon as possible.
Can I still access my account? Yes, you can access your account until December 31st 2023. However, FRONTSTEPS encourages customers to switch to a new solution as soon as possible.