Manager - How to Support Your Residents - Video
We’re updating this article. Some screenshots or names may look older than what you see in the product.
1. This first video describes how to assist your resident if they never received their invitation, or if they need a new invitation
2. This second video gives an overview of how to assist Offline users. It will also teach how to make an offline user, an Online user instead.
3. This video shows how to assist your resident with changing their email address. They can have a one email for their login, and a different one for their notifications.
4. This video shows a resident can merge their accounts if they have more than one. This may occur if they had multiple offline accounts initially and would like to only have one for multiple units.
5. This last video shows how to help your resident when they are unable to login to the portal.