Login Upgrade - Frequently Asked Questions
FRONTSTEPS is upgrading how login works on the FRONTSTEPS Community platform. This article answers common questions about what is changing, what to expect, and what you need to do.
What is changing for users?
Users will continue to log in as usual. Any visible changes will be minimal and will be communicated in advance. To be clear, registered users will use the same username and password they currently use to access their company portal or community portal.
What is changing for Mobile Access?
Users will continue to log in as usual. To be clear, registered users will use the same username and password they currently use to access their company portal or community portal.
Will invitations still be used for new users?
Users will still be able to use the existing invite flow, no change will be done to that functionality
Will user statuses be changed?
Users will continue to use the same statuses they do now when following the move-in/registration flow. No new statuses will be added at this time.
Will there be any downtime?
No. Upgrades take place during a scheduled maintenance window where a switch is flipped. Users do not experience an interruption to their login access.
Why is FRONTSTEPS making this change?
This upgrade modernizes our authentication infrastructure, making login faster and more secure for residents and staff.
How will I be notified before my upgrade?
You will receive a series of emails from FRONTSTEPS with details about when your upgrade is scheduled. Your Customer Success Manager is also available to answer questions before the upgrade takes place.
What happens if something goes wrong?
A plan to reverse the upgrade is in place for every cutover. A fallback remains available through most of the migration to ensure continuity if any issues arise.
What if my community was recently onboarded?
Communities onboarded after the migration begins will already be on the new system. No upgrade is needed.
Is this upgrade automated?
No. Upgrades are executed by our engineers to ensure control and reduce risk at every step.
Do I need to do anything to prepare?
For most communities, no action is required. If your organization uses SSO or has a custom configuration for logging in, your Customer Success Manager will reach out directly to coordinate.