Dealers- Items Damaged in Transit to Client
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For items damaged in transit, the customer should send photos of the damaged item(s), including the box the item(s) were shipped in to [email protected] or [email protected]; Once received, FRONSTEPS will take the required action to alleviate the problem.
Normal Business hours for the Procurement team are 8:00AM to 5:00PM MST (Mountain Time) Monday through Friday. General return requests should include the above information. Technical support is unable to process general returns information, provide updates on shipping or pricing information. This information can only be provided by the procurement team. They can be contacted by email at [email protected].
Normal Business hours for the Procurement team are 8:00AM to 5:00PM MST (Mountain Time) Monday through Friday. General return requests should include the above information. Technical support is unable to process general returns information, provide updates on shipping or pricing information. This information can only be provided by the procurement team. They can be contacted by email at [email protected].