Residents - Instructions for Whitelisting Emails

What is a Whitelist?

Whitelists are used frequently with e-mail applications to allow users to compile lists of senders they wish to receive e-mail from. This list overrides any blacklists and spam filters, and allows the e-mails to be delivered to the users inbox instead of filtered out as spam.

FRONTSTEPS recommends that Residents whitelist any emails that they may receive from your Community, to prevent the emails from getting lost in spam or junk email folders.

 
 

Whitelisting Emails in Gmail

1. Open Gmail. In the upper-right corner, click the Settings (gear) icon, then select See all settings.

2. Select the Filters and Blocked Addresses tab.

3. Click Create a new filter (scroll down if you already have several filters).

4. In the From field, type the email address or domain you want to whitelist.

   • Example: [email protected] or @frontsteps.com

5. At the bottom of the dialog box, click Create filter.

6. On the next screen, check the box for Never send it to Spam, then click Create filter.

7. To whitelist multiple addresses at once, separate them using OR:

    

   person1@example.com OR person2@anotherexample.com OR @example2.com

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Whitelisting Emails in Outlook.com (formerly Hotmail)

1. Go to Outlook.com and sign in.

2. Click the Settings (gear) icon in the top-right corner.

3. Select View all Outlook settings at the bottom of the menu.

4. In the left menu, select Mail → Junk email.

5. Under Safe senders and domains, click Add, then type the email address or domain (e.g., @frontsteps.com).

6. Click Save to confirm.

Optional:

• Check your Blocked senders and domains list in the same section to make sure the email isn’t blocked.

• If a message is already in your Junk folder, open it and click It’s not junk to move it to your Inbox.

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Whitelisting Emails in Yahoo! Mail

1. Click the Settings (gear) icon near the top-right corner of your Yahoo Mail screen.

2. Select More Settings from the menu.

3. From the left panel, choose Filters, then click + Add new filters.

4. Name your filter. Under Set Rules, choose From → Contains, and enter the email or domain you want to whitelist.

5. Under Choose a folder to move to, select Inbox.

6. Click Save to apply your new filter.

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Whitelisting Emails in Xfinity (Comcast Email)

1. Sign in at Xfinity Email.

2. Click the Address Book icon.

3. Select + New Contact on the left sidebar.

4. Add the sender’s full email address (e.g., [email protected]).

5. Click Save.

Optional:
You can also create a filter rule:

• Go to Settings → Advanced Settings → Filter Rules → Add new rule.

• Set the rule: If “From” contains [email] → Move to Inbox.

• Click Save.

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Whitelisting Emails in AOL Mail

1. In your Inbox, click Contacts from the left navigation bar.

2. Click the New Contact icon at the top.

3. Enter the sender’s email address in the Email field.

4. Click Add Contact at the bottom to save.

This ensures future messages from that sender go directly to your Inbox.

 

Best Practices

• Always check your Spam/Junk folder periodically for legitimate messages.

• Add important senders to your Contacts list — this helps ensure delivery.

• Keep your filters and Safe Senders list up to date.