How to use the FRONTSTEPS Help Center
| Product | FRONTSTEPS |
|---|---|
| Audience | General |
| Category | Product Overviews & Getting Started |
The FRONTSTEPS Help Center has the answers for every FRONTSTEPS product in one place: the Community Portal, Dwelling, Caliber, Payments, Manager and ALLi. This page shows you how to find what you need.
Start from who you are
The home page has a door for each kind of reader. Choose the one that fits you and you see the articles written for you first.
| Door | What you find there |
|---|---|
| I'm a Resident | registering your portal account, paying assessments, reserving amenities and submitting requests |
| I'm a Board member | what is happening in your community and the reports your board meeting needs |
| I'm a Manager or CAM | Caliber accounting, compliance workflows, inspections, payouts and integrations |
| I'm not one of these | articles for dealers, installers, security staff and everyone else |
Ask a question
Type your question in the search box at the top of the home page, in your own words, and press Search. ALLi writes a short answer from the articles it found, and the articles themselves are listed below the answer so you can read the full steps.
Browse
Under Browse by product, choose a product to see every article about it. Under Browse the library, choose a topic, such as Payments & Billing or Getting Started & Account Access. All articles shows everything in one list.
Read an article
Each article shows the product and the readers it is written for at the top, with its article number and the date it was last updated. If you contact support about an article, give its number.
See what is new
What's new at FRONTSTEPS on the home page lists the latest product updates. Choose All product updates to see every release note.
Contact support
Call FRONTSTEPS support at (800) 992-4384 during support hours, Mountain Time:
| Team | Hours |
|---|---|
| Resident support | 6am to 6pm, seven days a week |
| Core suite support | 7am to 5pm, Monday to Friday |
Resident support is open every day, weekends included. Core suite support is open on weekdays only.
To write to us instead, choose Open a ticket or Contact support on any Help Center page. Both open the FRONTSTEPS support form at kb.frontsteps.com/s/contactsupport. To check whether a service is affected before you call, choose View status page.
Looking for an older product? Choose Legacy products at the bottom of any page.