Background

Notes

• The feature is available to all users as follows:
  • Guard with dwellingLIVE
• Availability - This enhancement will be activated and available to all customers who purchase the Visitor Management Product integration.  

Features

• Guards can restrict guests and deny access to the community on behalf of homeowners. 

The Search Tab
 The Search tab allows the Guard to view, for the entire community:

• The Directory
• Guests
• Vehicles
• Passwords
• Pets
• Watch List (Restricted Guests)

The Directory
When the Guard selects an Address from the Directory, the Guard can:

• View Gate Attendant Notes
• View the homeowner’s Call Priority (the order by which they wish to be contacted)
• View the homeowner’s Verbal Confirmation Code
• View Residents, Vendors, Vehicles, Assignments and Pets associated with the Address, using the respective tabs
• View, Add, Deny and Restrict Guests for an Address, and Add a Party when the Guest tab is selected

To Restrict a Guest:

1. Select the Search tab on the top ribbon.
2. Select the Directory tab.
3. Select the Address.
4. Select the Guest tab.
5. Select the Restrict Guest button.

 

6. Enter the First and Last Name of the Restricted Guest.
7. Enter the Company name, if applicable.
8. Enter any notes in the Notes section.
9. Enter the License#.
10. Select Save.

The Restricted Guest will display in RED on the Guest List.
 

To Deny Access:
Access can be denied to Guests using the aforementioned method, or by using the Deny Access button.

To Use the Deny Access button:

1. Select the Search tab on the top ribbon.
2. Select the Directory tab.
3. Select the Address.
4. Select the Guest tab.

5. Select the Deny Guest button.

6. On the GuestForm, select the reason for denial on the dropdown and fill out the remaining Guest information.
7. Select Save.