Dealers- Warranty Information by Product
We’re updating this article. Some screenshots or names may look older than what you see in the product.
Warranty Information by Product
Zebra (Printers/Scanners) – 1 year
If the issue is deemed to be hardware related, customer must contact Zebra directly.
Dell (App Stations) – 36 months
If the issue is deemed to be hardware related, customer must contact Dell directly.
HID (Controllers/Readers) – 1 year
Kantech (Controllers/Readers) – 5 years
Kiosk (Gen 2 Dteks) – 1 year
Vartech (Gen 1 Screens Only) – 1 year
Infinity RFID (Controllers/Readers) – 1 year
Acuant (SnapShell Driver’s License Scanner) – 1 year
Logic Supply (Dtek & LPR Computers) – 2 years
TagMaster/CitySync (LPR System) – 1 year from the date of delivery
Intel (Scan Kiosk Computers) – 1 year
Barcode Automation/BAi (Readers) – 1 year
Pre-Programmed Credentialed Access Devices & Custom Passes – All sales are final. These are all special made-to-order products that are non-returnable.
Zebra (Printers/Scanners) – 1 year
If the issue is deemed to be hardware related, customer must contact Zebra directly.
- Zebra Support – (877) 275-9327 or https://www.zebra.com/us/en/support-downloads.html
Dell (App Stations) – 36 months
If the issue is deemed to be hardware related, customer must contact Dell directly.
- Dell Support – https://www.dell.com/support/home/yu/en/yubsdt1?app=warranty
HID (Controllers/Readers) – 1 year
Kantech (Controllers/Readers) – 5 years
Kiosk (Gen 2 Dteks) – 1 year
Vartech (Gen 1 Screens Only) – 1 year
Infinity RFID (Controllers/Readers) – 1 year
Acuant (SnapShell Driver’s License Scanner) – 1 year
Logic Supply (Dtek & LPR Computers) – 2 years
TagMaster/CitySync (LPR System) – 1 year from the date of delivery
Intel (Scan Kiosk Computers) – 1 year
Barcode Automation/BAi (Readers) – 1 year
Pre-Programmed Credentialed Access Devices & Custom Passes – All sales are final. These are all special made-to-order products that are non-returnable.