Dealers- Return Merchandise Authorization (RMA)
We’re updating this article. Some screenshots or names may look older than what you see in the product.
The RMA process deals with hardware that is entirely/partially non-functional on arrival. Any other situation (hardware that worked for a time then failed) is covered under warranties (see Warranties)
RMA Procedure: Information needed for all RMA’s – Please provide the following in the email before sending it to the Procurement team.
Normal Business hours for the Procurement team are 8:00AM to 5:00PM MST (Mountain Time) Monday through Friday. RMA requests should include the above information. To contact the procurement team. Technical support is unable to process RMA requests, provide updates on shipping or pricing information. This information can only be provided by the procurement team. They can be contacted by email at [email protected].
RMA Procedure: Information needed for all RMA’s – Please provide the following in the email before sending it to the Procurement team.
- The original order number
- The serial number and/or MAC Address off the unit
- A brief description of the issues the unit is having
- The action item (what are we replacing?)
- The dealer contact info & ensure the dealer on site has approved
- If deemed not-working during assistance from Support, the case number that was opened with support
Normal Business hours for the Procurement team are 8:00AM to 5:00PM MST (Mountain Time) Monday through Friday. RMA requests should include the above information. To contact the procurement team. Technical support is unable to process RMA requests, provide updates on shipping or pricing information. This information can only be provided by the procurement team. They can be contacted by email at [email protected].