Dealers/Integrators- Setting up a Doorking TES unit
To add a new Doorking unit to community, you will need to contact FRONTSTEPS Dwelling Support. Our team can then assist with setting up the community directory sync.
For Doorking units, FRONTSTEPS Dwelling generates a .CSV file that is sent from our system to a virtual machine we manage. This virtual machine has the DKS account manager software installed. Once the .CSV file exists, it is imported on a schedule into the account manager software and then a second scheduled 'send data' action updates each Doorking unit that is set up in the account manager software.
What support needs to assist with setting up the data refresh for a new unit is the following information:
The VoIP line needed for telephone calls from the Doorking is a third-party line and isn't provided by FRONTSTEPS. That is set up by the installer when they are on-site at the community. If there is an issue with the phone line (dial tone, connection, dropped calls etc.) FRONTSTEPS support won't be able to assist. FRONTSTEPS technical support can troubleshoot issues with the data being sent from FRONTSTEPS Dwelling to the Doorking Unit.
For Doorking units, FRONTSTEPS Dwelling generates a .CSV file that is sent from our system to a virtual machine we manage. This virtual machine has the DKS account manager software installed. Once the .CSV file exists, it is imported on a schedule into the account manager software and then a second scheduled 'send data' action updates each Doorking unit that is set up in the account manager software.
What support needs to assist with setting up the data refresh for a new unit is the following information:
- The Public IP of the network the DKS unit is on (WAN IP)
- The Port the unit is using on that network (port forwarding is needed)
- A Screenshot of DKS software settings
- The Master Code
The VoIP line needed for telephone calls from the Doorking is a third-party line and isn't provided by FRONTSTEPS. That is set up by the installer when they are on-site at the community. If there is an issue with the phone line (dial tone, connection, dropped calls etc.) FRONTSTEPS support won't be able to assist. FRONTSTEPS technical support can troubleshoot issues with the data being sent from FRONTSTEPS Dwelling to the Doorking Unit.