Dealers- Best Practices for Receiving Assistance Quickly
We’re updating this article. Some screenshots or names may look older than what you see in the product.
Best Practices for Receiving Assistance Quickly:
- Provide valid contact information every time (please provide full name, a working phone number and a working email address). This allows us to send updates on cases and quickly find and diagnose issues with each community portal. If one piece has been entered incorrectly (or stops working), we can find the client using the full name or email address
- Provide the Community Name; This allows us to find the right portal in our system and verify the product being used. If we are unable to identify the product used (our team supports four different platforms) we are unable to assist further and will have to reach out to request more information.
- Provide the state and city for the community; There are communities with similar or identical names on our platforms, it is important to have the exact name of your community as identified in the community web portal.
- When submitting a ticket through the dwellingLIVE gatehouse application, provide valid contact information. We need to follow up on tickets submitted through the dwellingLIVE application, and tickets submitted through that system do not contain contact information for the guardhouse that needs assistance. Some gate attendant accounts aren't created for specific guards/gate attendants, and we need the following to assist: Full name, a valid email, and a valid phone number.