Article
FRONTSTEPS Payments
Managers & CAMs
Admin- How to Void a Transaction
Article 000001930 · Updated Jun 29, 2022
We’re updating this article. Some screenshots or names may look older than what you see in the product.
If voiding a transaction for a resident, please get a written request (an email) stating they’d like the transaction voided.
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Log in to www.aptx.cm,
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Click Payments tab – then Transactions
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Click the Ref # of the transaction you’d like to void
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Enter a reason in the Void Payment field (right-hand side of the page)
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Click Void Payment
Please note: There is a 0-4 hour window to refund a transaction. If the transaction is under 4 hours and you only see a refund option in place of the void button, then the transaction was already batched by Aptexx and is unable to be voided. Transactions that can no longer need to be voided will have to be refunded and refunds have to be either completed by the PMC or approved and requested by them.
If there's a service fee, we should never issue the refund unless the request is specifically from the admin/manager and they say what they would like done with the service fee.
