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Admin- How to Refund a Transaction

Article 000001931 · Updated Jun 29, 2022

We’re updating this article. Some screenshots or names may look older than what you see in the product.

  1. Log in to www.aptx.cm

  2. Click Payments tab – then Transactions

  3. Click the Ref # of the transaction you’d like to refund

  4. Enter the Refund Amount and a Reason for Refund (right-hand side of the page)

  5. Click Process Refund

Please note: If you do not see an option to void/refund a transaction, wait 24-48 hours and the option to refund should appear.