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Admin/Dealer - Activating the Voicemail Scheduling

Article 000001617 · Updated Feb 16, 2021

We’re updating this article. Some screenshots or names may look older than what you see in the product.

  1. Log into your dwellingLIVE community as a Community Administrator or Dealer credentials

 

  1. Select the Visitor Management Tab and choose Settings

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  1. Scroll down and on the right-hand side of the page, check Allow Guest Registration by Phone

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  1. Owners and residents can use (888) 994-4117. If you would like a personalized number click Request New Phone Number

    a. Enter your Area Code and click Search, choose one of the available numbers

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  1. Choose the voicemail service:

    1. Voicemail: Allow Guest Registration by phone with a Voicemail for the gatehouse. This option allows residents to leave a voicemail in the system, which your gatehouse attendants can listen to and process in their downtime. Billed monthly at $99 per month.

    2. Advanced Voicemail: Allow Guest Registration by phone, with voice-to-text automation. This option allows residents to schedule visitors without any gatehouse attendant interaction. Billed monthly at $199 per month.

 

  1. On the bottom, right-hand side of the page choose Save to save your settings

 

Testing the Voicemail Scheduling module:
 

  1. Using from a phone number that is already listed in dwellingLIVE, dial the toll-free phone number or local phone number.

  2. The system will recognize the caller using the caller-ID. If the number is linked to one or more dwellingLIVE account, the system will list the properties associated with the number and will allow the caller to choose the property.

  3. Follow the prompts for scheduling your guest and click # to save.

  4. The message will now be available to the security personnel to review and schedule the guest.