Admin/Manager - Domain Name Service FAQs

Should I manage my own name service or should I transition management to Frontsteps?

Managing your own name service vs. transitioning the management to Frontsteps is a business decision your organization must make. Some organization choose to manage their own domain service. Others ask Frontsteps to do it on their behalf. Generally, if you are a larger organization with specific needs surrounding your DNS service and have technical resources available to you, you will want to manage it yourself. If on the other hand you do not know what DNS is nor want to manage it, Frontsteps DNS management is an attractive option.

I own my own domain; do I get charged if I let Frontsteps manage my nameservers?

No.

Can Frontsteps purchase for me a domain and host name servers?

Yes, we can purchase a domain and your subject to your usual renewal feeds through our billing and accounting department.

Can I have https? What if I have my own certificate?

Unfortunately, we don’t support uploading your own custom certificates currently, but we are able to provide a SSL for SaSS for a better rate then market at $99 dollars per year and bulk discounts for much more. You don’t’ have to worry about renewals, installation or any of the technical components of SSL.

If you host my DNS records, do I have to contact you to manage my records?

Yes, any DNS records that you need to change you’ll have to get in touch or log a ticket with our support department.

Can I transfer my domain to you?

Yes, we have the systems in place that if you have an existing domain we can take ownership to ensure the best experience for you.

I need to transfer my nameservers back, who do I talk to?

If you need to change nameservers back any configurations for SSL will be lost but we’re happy to help and all it takes is a ticket, any changes you’ve made to your DNS through us will need to be confirmed to ensure your switch is easy and without interruption.

I need to transfer my domain back as I’m cancelling

We’ll provide you with all necessary configurations to make the transition easy, any configurations you’ve applied with us such as redirects, SSL will not be guaranteed.

If I transfer nameservers or my domain elsewhere will my redirects for old URL’s still work?

In short, no.

I have existing URL’s such as mypmc.com/community that I need to work.

If you transfer your nameservers to us we can assist in ensuring that these urls’ function though work will be done on a case by case basis.