Resident - Payment FAQs
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Who is FRONTSTEPS?
Your community has partnered with FRONTSTEPS to provide your community with a secure, online payment option for your HOA assessments, dues, and fees. FRONTSTEPS is the parent company to AtHomeNet, AssociationVoice, Evercondo, DwellingLive, PatrolLive. We are dedicated to providing solutions for all types of communities from single family homes to high-rise buildings.
Do I need to do anything when my community switches to FRONTSTEPS?
If your PMC/HOA is cancelling their previous payment account, you do not need to take any extra steps. You will just follow the steps to sign up for FRONTSTEPS to make payments.
If your PMC/HOA is not cancelling their previous payment account, you will need to contact your HOA/PMC to get the steps to cancel any recurring payments to avoid double payment.
Why did I receive an email about past due balances?
A weekly report runs and accounts that have a balance remaining will receive an email reminder. If you do not wish to receive these emails, there is an unsubscribe option in the email.
What is the URL for logging in to make a payment?
You should go to the website (or payment portal) for your community. The URL can be obtained by contacting your HOA.
How do I cancel a payment (including recurring ACH payments)?
You will need to reach out to your HOA/PMC.
How do I update my banking account information for recurring ACH payments?
You will need to reach out to your HOA to cancel your current payment schedule, and then you will need to log in to set up a new payment schedule with the new account information.
How long does it take for my balance to update after I make a payment?
Your balances will be updated 24 hours after the HOA updates their accounting software. If your balance has not updated, please reach out to your HOA.
I am receiving a ‘User not found’ error when trying to sign up.
They system is having trouble recognizing your information. Please contact your HOA to confirm the information shown in our system.
Why am I receiving notifications about my balances?
Balance Notification Emails are sent out whenever your account balance increases by more than $1.00. If you do not wish to receive these, you can unsubscribe through the email you received.
Balance Notification emails are sent out at 7:00AM MT.