Admin/Dealer - Issuing a New Activation Key for dwellingLIVE App Stations
We’re updating this article. Some screenshots or names may look older than what you see in the product.
On some rare occasions, our gatehouse computers will ask you to enter a new activation key before you can launch the gatehouse application. Fortunately it's a pretty easy fix.
1.You'll need a community administrator to login to community.dwellinglive.com
2. Click "Visitor Management > select Visitor Stations" from the drop down menu.
3. Click "Edit" next to the visitor station asking for the new activation key.
4. On the bottom of the next page, you'll see a link that says "Issue New Activation Key" > click it and a new key will generate. Copy and paste this key onto a note or write it down before clicking "Save" (PLEASE DO NOT DELETE THE VISITOR STATION).
5. Once you have the new key, close out of the gatehouse application on the problem app station (if not already closed). Relaunch the app and enter the new key when prompted.
6. Have the guard log in.
If there are any additional issues after completing the above steps, please submit a technical support ticket to [email protected] or by calling 800-992-4384 x 8200.