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Homeowner - Submitting a Service Request

Article 000001332 · Updated Jan 27, 2021

We’re updating this article. Some screenshots or names may look older than what you see in the product.

Log on at http://login.dwellinglive.com.

Click on the Service Requests button on your dashboard.

Click on Create New Request

Select the Type of request

Select the Item and Location. If requesting service on a Home Item (Manufactured Product), Select Category and Item.
You can also add a more Detailed Description and upload a File (such as a picture).

To add a “Pin” to indicate the area where you are requesting service, click the Pin Location button and do the following:

  1. Select the floor (if applicable)
  2. Click on the area with the issue to drop the pin
  3. Click Done when finished
  4. Zoom in if necessary

Add any Additional Comments and click Submit Request.