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Resident - E-MAIL BULLETINS - Configuring an iPhone or iPad

Article 000001041 · Updated Jan 27, 2021

We’re updating this article. Some screenshots or names may look older than what you see in the product.

Description:

You can configure your Apple iPhone or iPad to send and receive email.
Note: These instructions may vary slightly based on your model and iOS.

Instructions:

  1. Open Settings on the iPhone/iPad
  2. Select Mail, Contacts, Calendars
  3. Select Add Account in the Accounts section
  4. Select Other
  5. Select Add Mail Account
  6. Fill out the following fields:
    • Name: Type your name
    • Email: Type your full email address Example: [email protected]
    • Password: Type your email password (case sensitive)
    • Description: Type in the name of your HOA or whatever you prefer to identify this account
  7. Click Next
    Note: Your device will take a moment to look up your account information online.
  8. Select POP
  9. In the INCOMING MAIL SERVER section, fill out the following fields:
    • Host Name: Enter your incoming mail server as mail.yourdomain.com where yourdomain.com is your websites domain name
    • User Name: Enter your full email address Example: [email protected]
    • Password: Enter the password for your email account
  10. In the OUTGOING MAIL SERVER section, fill out the following fields:
    • Host Name: Enter your outgoing mail server as mail.yourdomain.com where yourdomain.com is your websites domain name
    • User Name: Enter your full email address Example: [email protected]
    • Password: Enter the password for your email account
  11. Click Save
    Note: This may take a few minutes while the device verifies the account, logs in, and downloads email.
    Warning:
    • If you receive a message that says Cannot Connect Using SSL: Do you want to try setting up the account without SSL? click Yes.
    • If you receive a message that says Cannot Verify Server Identity, click Continue.
  12. Your email account setup is now complete.

Additional settings you may want to check in case of problems:

  1. Go to Settings and select Mail, Contacts, Calendars
  2. Select the your email account
  3. Scroll to the OUTGOING MAIL SERVER section and click on SMTP
  4. Make sure the server listed under PRIMARY SERVER is set to ON
  5. Click Back and verify these fields:
    • Host Name: This should be mail.yourdomain.com where yourdomain.com is your websites domain name
    • User Name: This should be your full email address
    • Password: Enter your email password (case sensitive)
  6. Select Advanced and make sure Use SSL is turned off
  7. Select Authentication and choose Password
  8. The Server Port field may work with either 110 or 587 depending on your carrier